Running a corrections facility comes with a lot responsibility—not to mention a lot of moving parts. From staffing and supply-chain management, to caring for your inmates’ needs and safety, it requires a well-managed, secure environment. CPC is committed to providing you with personalized service and attention so that you can focus on what matters most.
ln the 24 years that I have worked at the jail, I have never dealt with any other company that has as much service and commitment to the customer. CPC keeps the inmate phone system working perfectly and continues to amaze me with the large revenue checks that come each month, I wish everything in the jail business was as trouble free as our inmate phone system.
I have been in office for 10 years. When I switched to CPC from Cincinnati Bell, I found the service, revenue and the personal attention to be incomparable. CPC offers much more than their contractual commitment. They are always there to offer assistance to support successful jail operations. CPC is definitely raising the bar on standard customer service.
The calling cards make it cheaper on the family and not like a collect call where the inmate could get refused. We changed our telephone contract to Combined Public Communications because of the convenience of their kiosks, the lower call rate and because of this higher commission on jail calls.
Combined Public gave us a list of customers in Indiana and all of the sheriffs I talked to were extremely happy.